Wholesale Case Study: Skype for Business

About This Partner

As a growing business this partner wanted to replace its previous on-premises Skype for Business telephony solution with a more sophisticated cloud-based platform suitable for Contact Centre and back-office staff, without any downtime in the switchover.

The challenge

As a growing business this partner wanted to replace its previous on-premises Skype for Business telephony solution with a more sophisticated cloud-based platform suitable for Contact Centre and back-office staff, without any downtime in the switchover.

The solution 

This parter wanted to continue using Skype for Business for their unified communications platform. Moving to Atlas Support with Skype for Business in the cloud was a perfect solution for their business. It provided many more features than going to Microsoft directly, with less internal management, lower overheads and much more freedom.

With Skype for Business with Atlas Support there is no on-premises bulky equipment or hefty start-up costs. Better still, it enables people to work flexibly and collaboratively anywhere in the world on any compatible device. Atlas Support's Cloud-Hosted platform was implemented at Circle IT without costly start-up costs or infrastructure changes that an on-premises solution would have entailed.

All users have ‘dial in and out conferencing’ and Direct Dial In (DDI) numbers, whilst Atlas Support’s advanced call routing application ensures callers are always directed to the most suitable department.

Skype for Business with Atlas Support comes complete with a unique portal that allows real-time management, which lets Circle IT observe trends, add users to the system, evaluate the usage and productivity of its employees, plus monitor costs. ​​

Previously, this partner was using a third-party product for Skype for Business​ reporting that was unreliable and did not provide them with the reports and analytics they required.​ Now, with the added powerful feature of advanced reporting and through Power Bi integration they can create live reports and glean data from numerous dashboards.

Our partner lacked contact centre functionality and telephony features needed for a growing business. With a record turnover in 2018, the business objective was to implement a more sophisticated call routing and contact centre platform that would help them achieve their 2019 growth targets. A key part of the project to meet these objectives was the implementation of Contact Centre which gave them the most advanced Skype for Business contact solution available with perfect comms integration with their back-office staff.

Our partner currently have 85 users who have adopted Skype for Business with Atlas Support and 30 who have use the additional Contact Centre features, including several upgraded meeting rooms. Atlas Support has implemented Polycom Realpresence Trios with Eagle Eye Mini cameras which have transformed Circle IT's meeting rooms into collaborative spaces, allowing them to make more effective use of Skype for Business, through both audio and video conferencing. 

This partner have been, and continue to be, a fantastic company to work with. Through the deployment and process of porting numbers, Circle IT experienced zero downtime in the changeover process

Atlas Support we were able to offer them a more advanced version of Skype for Business and manage the entire changeover process for them. Atlas Support’s system should put the company in a good position to meet their ongoing targets.

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Why Atlas Support Wholesale?

Atlas Support have over 20 years experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. With TeamsLink we have partnered with Microsoft to create a platform that provides on-net, high quality traffic through diverse routes to give your customers the ultimate unified communications foundation.

We have an internal development team dedicated to advancing our technology and providing our customers with the best solution on the market. As well as our own developers we are partnered with vendors that can provide Microsoft Certified handsets that run Teams directly on-screen, giving your customers the choice of how they roll out Teams calling to their users.

Partner with Atlas Support Wholesale and ensure you close every deal.