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Case Study: Murphy and Son Ltd

02/08/23 Atlas Support
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About Murphy and Son Ltd

 

Established in 1887, Murphy and Son Ltd has helped many thousands of breweries and other drinks businesses achieve their targets and refine their product.

 

Their dedication to service, expertise and customer satisfaction is underpinned by industry leading quality and an extensive product range. Today they are proud to be leading suppliers to the brewing industry, and their heritage is equally notable and comprehensive.

 

Murphy and Son is the ultimate ‘one stop shop’ for brewers in the United Kingdom and worldwide. Committed to continued innovation and providing customers with the most comprehensive range of products and services available, helping them brew the best beer possible. Supporting every sale with expert advice on brewing techniques and the optimal use of our products. 

 

Murphy and Son Ltd are the primary destination for professional brewers.

 

The Challenge

As a large and complex business dealing with many customers, a reliable and robust service is essential for Murphy and Son Ltd to deliver the levels of customer service they are so passionate about.

 

Lengthy call back times and failure to resolve seemingly simple IT issues were causing Murphy and Son Ltd a real headache. It was time to find an IT Support supplier who put their customers at the heart of their business in the same way Murphy and Son Ltd do.

 

 

The Solution

A bespoke IT Support solution was presented to Murphy and Son Ltd that saw them able to take advantage of a dedicated account manager who would be on hand to help with any technical queries as they arise, alongside a weekly on site visit to further help and support with IT projects or issues.

 

With a team of over 50 staff, a fully functioning IT system is of critical importance in order for the business to remain functional and for the past 5 years Atlas Support's IT Support team have been working alongside Murphy and Son to ensure the highest quality of support and infrastructure. Site visits allow Atlas Support staff to understand the problems first hand and provide swift onsite resolution and discuss preventative measures to help future-proof the business's technology and stay ahead of security threats.

 

Atlas Support also manages Murphy and Son's IT Security, providing the latest generation firewall, managing and patching their servers and advising on methods and training to help prevent malware and virus infection.

 

The Results

Through our work together, Murphy and Son Ltd have been able to take advantage of the following results:

 

Reliable IT Support - With Atlas Support acting as Murphy and Son's internal IT team we support them in keeping IT systems up to date and secure, while providing advice and training on new technology and security solutions.

 

Peace of Mind - Utilising the best in class IT security solutions along with regular reviews means that Murphy and Son can focus on running and growing their business.

 

Future-proof IT - Partnering with Atlas Support has given Murphy and Son access to our highly trained IT support who are dedicated to deeply understanding their business to understand their pains and adapt their infrastructure as technology evolves.

 

Time Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

 

"We have worked with Atlas Support for nearly 5 years and their onsite visits coupled with their remote technical support is a great recipe for quality of service. We have been upgrading all of our computers following a collaborated 3 year rolling program with the team. They have been very proactive keeping us up to date with the latest upgrades for software and antivirus technology. We look forward to the new  server room installation and PowerBI reporting in the new year." - Charles Nichols, Managing Director

 

Case Studies, Security & Compliance, Professional Services, IaaS, IT & Security

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