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PowerBI Reporting for TeamsLink is Now Available

22/02/21 Atlas Support
PowerBI Reporting for TeamsLink is Now Available placeholder thumbnail

Highly anticipated PowerBI reporting for TeamsLink is now live   

 

Empower your customers to make informed, confident business decisions by putting data-driven insights into their hands. 

 

PowerBI for TeamsLink equips TeamsLink users with insights and analytics to accelerate business. Make decisions based on data and turn insights into action.

 

Empower your team and enable your customers to make confident decisions using up-to-the-minute analytics with PowerBI reporting for TeamsLink. 

 

TeamsLink PowerBI Templates 2021_User Calls Summary

 

 

Benefits of PowerBI

 

tick-01  Report on internal and external call data and activity within TeamsLink. 

tick-01  Included within the TeamsLink licence as an additional feature, at no extra cost 

tick-01  Stream analytics in real-time so you're always ready to make timely decisions

tick-01  Keep your data secure with a reduced security risk without externally exporting data

tick-01  Integrate with TeamsLink and unify your platforms

tick-01  Find answers fast and reduce the time it takes to get insights

tick-01  Increase collaboration between business analysts, data engineers, and data scientists

 

 

11 Pre-built Templates 

 

Share meaningful insights with 11 pre-built report templates on internal and external call data and activity within TeamsLink, included within the TeamsLink licence as an additional feature, at no extra cost. 

 

tick-01  User Calls Summary

tick-01  User Calls Summary Table

tick-01  Queue Calls Summary

tick-01  Outbound Calls

tick-01  Usage Per User

tick-01  User List

tick-01  Missed Calls

tick-01  Contact Centre: Agent Summary

tick-01  Contact Centre: Queue Summary

tick-01  Inbound PSTN Calls

tick-01  Outbound PSTN Calls

 

 

Customisable

 

Full details of the REST API calls can be provided on request for you to modify existing templates or create additional templates for your customers, or internally.  

 

TeamsLink PowerBI Example Templates2

 

 

Included

 

PowerBI Desktop is a free to use piece of software from Microsoft and does not require any additional licensing. The pre-built templates from Atlas Support, prerequisites and information required to set up PowerBI can be found in the the Technical Guide available from your Account Manager or in the Wholesale Hub. 

 

 

Teams Tracking

 

Once enabled for your organisation, these reports will pull data on Teams-to-Teams communications (calls and conferences) by users. This data will build from the time Teams Tracking is enabled and will not pull historic data from users. This is a feature still in development with a a planned release of March 2021.

 

 

Feedback

 

The Atlas Support team are invested in continually improving our end users' experience on the platform and we truly value your feedback and comments. Please email ucsupport@wavenetuk.com with any feedback or queries. 

 

If you would like any further information or have any questions, please contact your Account Manager.

 

 

Communicate and Collaborate Anytime, Anywhere with TeamsLink from Atlas Support.

 

Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Atlas Support, the remote working hero. Connecting inbound and outbound calling directly through Microsoft Teams. Make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.

 

Teams Example PicTeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.

 

TeamsLink gives your business the ability to easily hold online meetings, with your team, or even your customers and prospects no matter where you are. Even if you miss the meeting, have to leave early or have arrived late, you can easily listen to the meeting in your own time as Microsoft Teams can store the recording for you.

 

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