Case Study: MYA Clinics Ltd

About MYA Clinics Ltd

MYA aims to deliver the world’s most patient-focused cosmetic surgery. They believe that when you love the way you look, you stand a bit taller, you speak a bit louder and the more confident you emerges from within.

MYA are breast enhancement (also known as breast enlargement), liposuction and rhinoplasty (nose reshaping) specialists who also offer the full range of surgical procedures.

The Challenge

On a daily basis, MYA generates a vast amount of data through patient records. Backups of this data must be automatically completed throughout the day. Their incumbent system was struggling to complete the necessary backups, either not completing them in time or failing to complete them all together. Making accessing essential patient data difficult and leaving the team worrying about the potential pitfalls of a complete system failure.

Due to the amount of live data processing carried out it was essential MYA had a solution that could backup regularly throughout the day. In addition to this, there was also the requirement for MYA to have workable versions of their applications to roll back to but also somewhere that should they lose any infrastructure they were hosted on the could access fully and in a timely manner.

Complying to regulatory guidelines is also of paramount importance to MYA, all patient records must be securely stored and retained in order for auditing and compliance. Failure to do this correctly can prove extremely costly for the team.

The Solution

As an existing Atlas Support customer, MYA reached out to their Account Manager to gain some advice . After discussing their needs in detail, a recommendation for a comprehensive Disaster Recovery as a Service (DRaaS) was made. With all of MYA's servers, databases and applications using Rubrik managed in the cloud to backup.

Cyber attacks are becoming more common, and outside of cyberspace, risks from flood, fire or human error can never be truly eradicated. These threats can damage businesses, leaving them without essential data or crippling systems for extended periods of time. Utilising Rubrik means that should the worst happen, the risk of losing critical data has been minimised. Reducing the potential effects of this on their patients and business.

Rubrik allows MYA to backup their databases regularly throughout the day and provides a user-friendly platform in which to manage their data requirements. Most importantly it allows them to recover data easily and implement disaster recovery procedures in a timeframe that will ensure minimal business disruption.

The Results

Through our work together, MYA have been able to take advantage of the following results:

Disaster Recovery - With Atlas Support acting alongside MYA's internal IT team we support them in keeping IT systems up to date and secure, while providing advice and training on new technology and security solutions.

Peace of Mind - Utilising the best in class IT disaster recovery solutions along with regular reviews means that MYA can focus on running and growing their business.

Unrivalled SLAs - With unrivalled SLA's and dedicated Account Managers, MYA can be certain of support whenever they need it 24hrs a day, 7 days a week.

Time Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

User Friendly - Utilising cutting edge technologies from Atlas Support such as Rubrik provides MYA with easily managed solutions. All backup and recovery is managed from one user friendly platform.

"Atlas Support really value us as a customer because like them we are continually transforming our business through technology.  Rubrik is just one of a host of other services, including hosting our complete IT infrastructure, that Atlas Support provide for us, meaning they are integral to our business. I would class them as an extension of MYA’s IT team and are always available and on hand 24Hrs a day should the need arise, or even to  just to talk through new technology concepts we are looking to introduce.

The stable infrastructure and support they provide for us allows us to keep doing what we do with new and exciting ways to enhance the patient experience that we feel sets us apart in our industry.  That’s really exciting to be in partnership with Atlas Support who fully understand our business as a result and how to support us in our vision." - Tim Sluman, IT Director, MYA Cosmetics