Posts about AI

Almost a fifth of UK households live in social homes.

Can AI truly benefit CX? The year 2020 brought about many things, the major one being COVID-19. It was also the year of facemasks, social distancing and hand sanitiser. But there was, as we look back in hindsight, brilliant aspects to the year that will go down in history as one of the worst in decades. AI is undoubtedly a positive aspect of 2020. But despite the surge in businesses all scrambling to adopt it, keen to pave a way to their recovery out of the pandemic, many are sadly not learning lessons from the year COVID struck changing the face of businesses worldwide.

Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?

Discover the Top 10 Reasons to move to a cloud contact centre, including enhanced customer experience.

Think about what it takes to keep your customers happy and your service agents productive. Now think about how you'll achieve this away from the office.

As the pandemic hit millions of us were forced to work from home. So with this new way of working set to stay, just how is remote working impacting collaboration?

"Business Collaboration" used to be associated with endless meetings in a stuffy office, or sometimes a conference call. But nowadays thanks to advances in technology we can collaborate in much more natural ways like video calls.

Think about what it takes to keep your customers happy and your service agents productive. Now think about how you'll achieve this away from the office.

Multi-network SIMs are ideal for any IoT-focused business that wants to implement connectivity on the move.