2020 Customer Stories Roundup

Customer Stories

2020 has undoubtably challenged us all. Creating challenges that businesses both small and large have had to overcome and adapt to in order to thrive. Here we look at our favourite customer success stories from over the year.

TUV Rheinland UK

TÜV Rheinland is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, Germany, TÜV Rheinland employs 20,000 people in over 65 countries.

With high contract costs and increasing additional charges it was quickly becoming evident that TÜV Rheinland UK needed to find a new supplier who was in tune with the needs of their businesses and was able to offer a more flexible solution to support them.

Highdorn

Leading property management company, Highdorn Co Ltd are part of the Freshwater Group of Companies.

Highdorn is a property management company, which undertakes a full range of property management services for the majority of the UK portfolio of which Daejan Holdings PLC is one.

With over 200 staff it was essential the solution provided the necessary functionality and reliability for Highdorn with the ability to scale confidently and cost-effectively as the needs of the business grow. An emphasis was also placed on the need for a knowledgeable and experienced team who could support them with new emerging technologies to continue to give them the competitive edge.

CAB Denbighshire

Providing free, confidential and impartial advice and campaign on big issues affecting people's lives.

Citizens Advice Denbighshire's goal is to help everyone find a way forward, whatever problem they face. As an independent charity and part of the Citizens Advice network across England and Wales.

A legacy ISDN solution was causing issues for Citizens Advice with the change to a more remote working structure. The system did not have the necessary capabilities to allow their 120 users to work remotely, in the face of the pandemic this posed a real problem and threatened their ability to provide the necessary support to people who needed it most.

GKH Recruitment

GKH Recruitment Ltd are a specialist transport and logistics recruitment company offering temporary and permanent driving positions. Providing fully qualified and thoroughly vetted personnel to fulfil temporary staffing needs to help maximise the smooth running of logistic operations.

COVID-19 represented a huge challenge to GKH Recruitment and its staff. Firstly they needed to facilitate a remote working solution and quickly, and secondly, and most importantly they needed to keep working throughout the pandemic as suppliers of drivers for vital frontline services.

Kidney Research UK

Kidney Research UK is a charity aiming to free lives from the restrictions, fear, anxiety and life limiting nature of kidney disease. Funding and delivering ground-breaking research to save lives and develop treatments.

With donations at the heart of keeping this charity going, the pandemic and lack of ability to work remotely posed a real challenge to their business continuity.

Kidney Research UK had previously been using an on-premise Mitel system. Whilst this allowed them to handle calls and take donations, as the charity required, the capabilities were limited. This became apparent very quickly when the pandemic hit and the charity had to make the rapid transition to remote working. The legacy system did not allow them to function away from the office and the charity were challenged with finding a remote working solution that could not only fulfil their business needs, but that could also be deployed rapidly.

Norfolk and Waveney NHS CCG

Formed following the merger of the NHS CCGs for Norwich, North Norfolk, South Norfolk, West Norfolk, Great Yarmouth and Waveney. Norfolk and Waveney CCG are responsible for planning and buying local health services.

Reducing costs is always the biggest challenge faced by the NHS, alongside a need to embrace and utilise the newest technologies available in order to deliver vital services and care to patients.

The biggest challenge came when the pandemic hit, and like many organisations, the CCG had to quickly adapt to working from home.

Greater Manchester Academies Trust

With the trust's commitment to improving the education and life chances of young people, keeping multiple campuses, students and teachers connected was of paramount importance to GMAT.

GMAT needed a solution that was easy to manage both commercially and operationally and that also offered scalability. As a public sector organisation, GMAT sought to find a new provider that would not only be able to address their pain-points and offer a viable solution, but one that was also included on the RM3808 framework and meets ISO 9001 requirements.

Vital Energi

Vital Energi is committed to providing viable and sustainable energy systems with quality and intelligence built-in. Committed to working alongside their Clients, Supply Chain and staff to innovate, create and implement class-leading low carbon community energy systems to produce the UK's future energy generation whilst saving energy, carbon and cost to benefit and protect customers.

Vital Energi required a solution that would support their operations during COVID-19, allowing them to continue to communicate with their customers that they supply with heating and hot water.

Chetham's School of Music

Chetham’s is the largest specialist Music School in the UK and is the only one based in the north of England. The School is also a national and international resource for music education – welcoming teachers, professional players, composers and conductors, community groups, school children and other young musicians, both experienced and novices, to come together and make music.

Securing a system that would provide them with all of their requirements whilst providing a cost-effective solution presented a unique challenge with Chetham's School of Music - Reducing costs is also always a challenge faced by the education sector and even more so for charities, an aging on-premise system was preventing the school taking advantage of newer more cost-effective technologies such as SIP.

Murphy and Son Ltd

Murphy and Son is the ultimate ‘one stop shop’ for brewers in the United Kingdom and worldwide. Committed to continued innovation and providing customers with the most comprehensive range of products and services available, helping them brew the best beer possible. Supporting every sale with expert advice on brewing techniques and the optimal use of our products.

As a large and complex business dealing with many customers, a reliable and robust service is essential for Murphy and Son Ltd to deliver the levels of customer service they are so passionate about.

Walsingham Trust

Walsingham is known as "Englands Nazareth" the Trust is responsible for the guardianship and maintenance of The Shrine of Our Lady of Walsingham.

Walsingham trust is based over 12 geographic locations in an ancient village that is within a conservation area making the requirements even harder. To add to the difficulty of the project the Trust operates 24/7, meaning all work needed to be completed with minimum disruption.

BSL Information and Technology

Founded in 2016 BSL is a growing Value Add Reseller based in Northamptonshire. From the supply of ad-hoc IT procurement through to infrastructure upgrades, software and business continuity projects BSL can help.

Previously using Skype for Business, BSL were experiencing many end-user issues from missed calls to frustrating problems like not being able to mute calls on the app. With Skype for Business retirement date on the horizon, it was evident that BSL needed a robust and agile solution that would continue to grow alongside them.

National Lottery Heritage Fund

Distributing National Lottery grants from £3,000 to £5 million and over, funding projects that sustain and transform the UK's heritage whilst providing leadership and support across the heritage sector, and acting as an advocate for the value of heritage, NLHF transforms communities as well as regional and national heritage projects

When their current business mobile provider was inflexible to change it became apparent that NLHF needed to find themselves a new supplier who understood the needs of their business and didn't offer a "one-size-fits-all" solution and most importantly offered excellent levels of customer service should issues arise or changes need to be made.

Mornflake

Mornflake opened their first-ever mill over 340 years ago in South Cheshire – the place they're still proud to call home today. Ever since, they've been dedicated to helping Britain wake up to a better-quality breakfast each and every morning.

Effective communication between staff and customers is at the heart of the business for Morningfoods. As Morningfoods continued to grow a robust reliable system was of paramount importance and one that removed any concerns about business continuity.

Freaks of Nature

Based in Ossett, West Yorkshire, Freaks of Nature are leading the way in the plant-based dessert world. Their range includes lemon mousses, chocolate fudge hot pudding and cherry Bakewell hot pudding amongst others and is available in all major supermarkets.

As a rapidly growing business, the team need to stay in touch wherever they may be working. With business mobiles reliability is essential and a reliable data connection unlocks the ability to work remotely even where WiFi isn't available.

Automotive Parts Distribution Ltd

With an extensive supply network, APD has been involved in exporting automotive parts and consumables for many years. Working on supply chain solutions for clients, organising fast transport of hard to find car parts, exporting products internationally for retail and trade requirements and supplying car parts from well-known tier one suppliers, including Valeo, TRW, Monroe, Bosch, LUK, Sachs and many others.

Working alongside APD, Atlas Support rebuilt the telephone call groups, set up users and phones in the system and then built and trained the team on how to build and automate daily, weekly and monthly reports to help manage call volumes more effectively.

West Essex NHS CCG

Bringing together the 35 GP practices across the area as the West Essex Clinical Commissioning Group (CCG), they set the priorities for local NHS services to ensure they are right for all who live here.

A legacy phone system was not up to handling the call volumes and as the pandemic struck and then volume of calls continued to grow it was critical a solution to support them was found.

Why Atlas Support?

In the world of communications there is no one size fits all approach. We adapt services based on need and support our customers to evolve for the future.

We understand business, so Atlas Support has an established voice services portfolio to ensure we deliver the right solution, managed properly. As we are partnered with all major networks, we offer cost effective, customer focused, and locally supported service.

Make your business brilliant, today and tomorrow, with unified communications and voice from Atlas Support.

Case Studies