Case Study: Interact

About Interact

For more than 15 years, Interact’s team of experts have worked side-by-side with customers all over the world to deliver a complete intranet solution that powers internal communications. The business has a team of strategists, project managers, technical experts, designers and trainers on-hand to take its clients from planning, to launch, and beyond: building an intranet, employees will love.

Interact helps clients whose employees are dotted about across the globe, but with the right approach and technology gets them talking and collaborating. The business prides itself on building relationships with its customers that go above and beyond the launch of their project.

This is one of the reasons why they are happy working with Atlas Support – they share the same core values.

Atlas Support’s Challenge

Interact is an ever-growing intranet business with an impressive list of clients. The team wanted to start from scratch with a brand new telephone system. It needed to facilitate flexible, agile and dynamic communications between both of their offices, one in Manchester and New York.

It was imperative that the system supported their professional and enthusiastic approach to customer service but also enabled great collaborative working between both offices.

They chose to work with Atlas Support because their approach to development, delivery and aftercare and choice of great solutions.

The Solution

Atlas Support worked with Interact to establish the best solution for the team’s business needs. They decided on the hugely popular Mitel Connect. Not just a telephone system; it is an advanced collaboration tool including:

Instant messaging, audio and web conferencing allowing easy internal design and planning meetings between team members in different locations and hassle-free customer meetings.
Point-to-point video and desktop sharing allows secure, instant collaboration and editing.
Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices making work more flexible, agile and dynamic to suit the creative environment.
Robust customer engagement allowing the Interact team to access and make calls on multiple devices from any location.

Return On Investment

The solution has offered plenty of benefits to the business, from general efficiency to far more flexible, remote working. The service desk is now 24/7 and the whole system is integrated into the business CRM, which is excellent for customer discovery and enhances and optimises the value of the software.

The cost of the system is based entirely on how it’s deployed, making it great to flex up and down. Meetings can be advanced from message, to call, to video conference with ease, dependent on participant requirements. All the team can communicate with each other in the way that best suits them. It is also designed to maximise uptime and ensure business continuity.