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Many organisations are re-evaluating the tools in their toolkit to help ensure employees remain productive and connected while working remotely
If you are already using Microsoft Teams for collaboration, you instantly have access to over 400 third-party apps in the Teams app store. We’d like to share five apps that can be helpful in our new way of working – helping to foster more informed customers, happier co-workers, and peace-of-mind for organizations of all sizes.
Ongoing communication and employee
connection maximise the likelihood that your
workforce is informed, engaged, and agile.
Dynamic Signal allows you to proactively
broadcast critical news as a channel post, and
users can curate a news repository in the
Dynamic Signal Teams app. One of the great
benefits of this integration is that you can
send personalized communications through the
devices and channels employees prefer to help
ensure awareness in a timely manner.
Learn more about Dynamic Signal
As we are all adapting to new routines,
including working from home, ensuring your team
is working optimally may well be on the top of
your ‘to do list’. Thankfully, Qubie is designed
to help. Managers can collect feedback in Teams
and analyse the results to quickly understand
where improvements can be made. If you’ve
considered pulse surveys, it’s worth taking a
closer look at Qubie – interacting is simple,
insightful, and captures employee sentiment
around their new work arrangements.
To help your team quickly respond to
customer concerns or to allow employees to
report health and safety issues, you may be
exploring options for an employee, customer, or
partner helpline. The Text app in Teams is one
of the quickest ways to set up an SMS help line.
When a customer or partner sends a text message
to your business, the Text app delivers the
message into Teams. Replies to text messages are
typed into Teams and sent back outbound without
requiring the end user to login to any portal.
Teams customers have loved how easy and quick it
is to implement Text for urgent scenarios.
Spontaneous acts of goodwill might be
harder to come by these days without seeing your
coworkers’ needs and challenges in person. As
some might have begun to feel isolated in our
remote work environments, it is even more
important to celebrate teamwork. That’s why we
recommend trying out Disco, an app in Teams that
helps your employees celebrate achievements,
give peer recognition, and live your company
values. The more that collaborative moments are
celebrated virtually, the more your employees
will seek out opportunities to help each other
in unexpected ways.
There is a lot of change in the air and
employees probably have a lot of HR questions –
about company policies, tips for interacting
with partners/customers, and, of course, how
long they might be stuck working from home! Alli
in Teams will help your organization resolve
employees’ questions automatically through a bot
conversation. You share your knowledge base of
FAQs with the bot, and it intelligently delivers
answers to employee questions in natural
language. The result is a lot of saved time
responding to tickets and emails.
Hosted & PBX Telephony, Voice over IP (VOIP) solutions, Microsoft Teams, TeamsLink, Skype for Business
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