Case Study: Trustonic

About Trustonic

Trustonic are on a mission to increase the affordability of smartphones, improve the accessibility of digital services while securing and protecting critical data for their industry customers and partners.

Enabling mobile operators (retailers & resellers) to make smartphones more accessible and affordable globally, with the tools to manage commercial risk and protect against fraud and theft.

Partnering with the automotive industry, automakers and tier ones, to secure their hardware and expand their digital services while ensuring their integrity through security.

Working with banking and payments customers, they improve accessibility and authorisation rates of digital banking and payments within mobile environments.

The Challenge

Trustonics incumbent system and ISDN solution were quickly becoming outdated, slow and expensive. Coupled with poor customer service from their current supplier it was time to look for a solution that better supported their business.

With a global workforce communicating and collaborating can be challenging, throw a global pandemic into the mix with remote working and this challenge grows.

The Solution

Trustonic were already competent users of the Microsoft Teams platform, so bringing all their communications, including calling into one place just made sense.

Atlas Support provided two solutions; migrating Trustonics existing ISDN lines to SIP and then later to TeamsLink. This provided greater flexibility for remote working, particularly during the pandemic for their 40-strong team and ensures Trustonic is ready for the ISDN/PSTN switch-off in 2025.

TeamsLink allows Trustonic to communicate easily via Instant Messaging, Voice Chat and Calling meaning their team can remain connected from wherever they work.

The Results

Through our work together Trustonic have been able to take advantage of the following results;

Cost Savings: A modernised telephony solution provides cost savings and no complex costly onsite equipment.

Remote working capabilities: Remote working is now a viable option for all the team at Trustonic, providing them with the necessary business continuity throughout the pandemic and beyond.

Reliability: TeamsLink provides Trustonic with a reliable and robust feature-rich platform that is perfectly suited to the full-fibre future of Britain.

Usability: TeamsLink integrates seamlessly with Trustonics Microsoft Teams client, providing their team with a user-friendly platform that they are already familiar with. 

“I would recommend Atlas Support, they have helped us achieve our goals and I have no hesitation in calling on them for future projects, with past experience showing their professionalism and attention to detail." - Jason Aley, Corporate IT Manager, Trustonic