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VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added to the monthly package so there is no need for costly installs or downtime. Advanced features are particularly useful for companies that have to work quickly and efficiently. CRM Integration Functionality One such feature is CRM Integration. When a call comes in, a preview window displays the phone number that’s calling in, the name of the contact, company name, if it’s saved in the system. This is particularly useful to save details of suppliers and customers. If it’s an important customer, you can make an extra effort to pick up the call quicker and even say the company’s name who is calling in to ensure that you give them an extra personal service.

Just imagine the day that you receive a Dear John email from a client. They state that their enquiry wasn’t dealt with in the right way and now they’re leaving you.

Before choosing your new telephony system it's important to choose a supplier that will provide the installation and service with minimum disruption to your business.

In a technological world becoming increasingly reliant on cloud based services, data connections are going to be a major catalyst in business growth in the coming years.

Communication is crucial in business, so why limit it? Your broadband connection determines the overall success of your company, and fibre broadband guarantees to open up a number of revolutionary and exciting ways to connect with both new and existing customers.

Making phone calls on a daily basis allows any company to keep in touch with their client base as well as generating new prospects and no company can function without being able to make and receive phone calls. A phone bill can cost any business a lot of money, but can you cut the cost of your phone bill?

EFM stands for Ethernet in the First Mile (EITFM wasn't catchy enough, obviously!). It is a technology that utilises symmetric dedicated leased lines to offer bandwidth speeds of up to 35Mbps. It provides a point-to-point solution that utilises multiple copper-pairs for enhanced connectivity and resilience. Whereas standard ADSL and SDSL offer just one line, a copper EFM connection can use several of them in parallel - meaning that if one individual line fails, connection can still be maintained, albeit at a lower throughput.

When it comes to your internet connection, for many businesses it is important to consider the type of internet service that will suit you best. Speed, reliability, and security are all important factors to consider and can go hand in hand with improving your staff productivity and efficiency. With a trusted internet connection capable of handling multiple users and providing superfast download speeds, businesses will quite clearly see the benefits of their chosen service. Two of the options that may be considered are EFM leased lines and Fibre broadband. So, which is better?

Often business broadband services are sold at a premium to residential users so it is important to choose the right package to fit your organisation.