Posts about Cloud Contact Centre (3)

About Citizens Advice Denbighshire Providing free, confidential and impartial advice and campaign on big issues affecting people's lives.

A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.

Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.

Guide for configuring Mitel 5000 Remote IP phones and Firewall Ports

No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.

How cloud technology can help you address virtually every business objective

As we become increasingly reliant on cloud-based collaboration apps, it's understandable that questions arise around the security of these and it's imperative that we can rely on these to provide secure communications.

As the pandemic hit millions of us were forced to work from home. So with this new way of working set to stay, just how is remote working impacting collaboration?

COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.