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A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.
No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.
COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.
Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
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