Posts about Five9

Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.

Atlas Support Virtual Contact Centre - Powered by Five9

Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.

About Ian Williams Ian Williams is one of the largest privately-owned property services companies in the UK specialising in the social housing, education and commercial sectors. The organisation delivers innovative planned and responsive repairs nationally and works in over 400,000 homes a year.

When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.

COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.

Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?

Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!

Helping you control how, where and when you deal with incoming calls. Atlas Support offer a vast portfolio of virtual, non-geographic telephone numbers from within the UK and from countries around the world, which means your potential to conduct business is almost without boundaries.