Posts about Five9 (3)

A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.

No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.

As the pandemic hit millions of us were forced to work from home. So with this new way of working set to stay, just how is remote working impacting collaboration?

COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.

Customers have a wealth of choice at their fingertips, from the companies they choose to do business with, to they way in which they communicate with those businesses.

"Business Collaboration" used to be associated with endless meetings in a stuffy office, or sometimes a conference call. But nowadays thanks to advances in technology we can collaborate in much more natural ways like video calls.

Think about what it takes to keep your customers happy and your service agents productive. Now think about how you'll achieve this away from the office.

Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.

When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.