A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.
Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.
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No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.
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