COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.
Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?
Teams guest access well be "on" by default from February 8th. We want to make everyone aware of an upcoming change to the default setting for Guests in Microsoft Teams
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!
About BHP BHP is the largest independent firm of Chartered Accountants in Yorkshire and North Derbyshire.
Feature rollouts explained. As new features are released, why do some of us see them before or after our colleagues? We're hearing this question a lot “I am running the same version as my coworker, but they have a feature I don’t.
About Hallmark Hallmark Consumer Services specialises in providing bespoke fulfilment solutions and related services that help businesses grow.
Remote and Hybrid Working These have become the new norm for workers around the world , as a result of this collaboration continues to be conducted virtually.
About The Benjamin Foundation Helping children, young people and families in Norfolk and Suffolk to deal with challenges in their lives, bringing hope, opportunity, stability and independence to the people they support.
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