The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the pandemic stretched from weeks into months and beyond, it’s pertinent to question what the future looks like – certainly for the contact centre arena anyway.
Sometimes it takes a large scale event for us to change the way we think about things. The COVID-19 pandemic has certainly been a facilitator for many businesses and their approach to the modern workplace. As we look towards the future and look back at the lessons we’ve learnt, it’s time to ask: “Is hybrid-working the new normal?”
The last year has seen technology road maps accelerate at a rate nobody ever could have predicted, organisations have needed to become remote, flexible, agile and secure at an unprecedented pace, that many were unprepared for. Due to current realities, the industry as a whole has delivered infrastructure enhancements and technical deployments that were years in the making, within twelve months.
According to research carried out by Zen Internet, almost one in four British businesses are unaware that a range of Wholesale Line Rental (WLR) voice and broadband products.
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