Telecoms and ICT as an industry are going through a period of incredible uncertainty and undergoing a tremendous phase of diversification. COVID19 has affected a vast number of lives, livelihoods and businesses all over the world.
The telecoms and ICT industry is now well into one of its biggest growth opportunities in modern history. Many organisations are now seeing the benefits of UC with the shift to home working. But the question is, what next? We asked Barry Ward to share his views and industry insights.
Stop what you’re doing and grab someone in marketing! This month’s theme of predictive analytics is probably one of the most important topics for discussions around how customer experience increasingly fits into a wider picture of Sales and Marketing.
To Direct Route or not to Direct Route? Regardless of size, this is a question that many organisations are asking.
These past 12 months have seen no end to technical advancement for so many organisations, the technical road map deliveries were put forward at a rate that could never have been predicted. At the foundation of so many of these and dominating were Microsoft products and Microsoft's infrastructure.
The clock is continuing to tick ever closer to a new era of connectivity. 2025 will signal the switch-off of the public switched telephone service (PSTN) and integrated services digital network (ISDN), creating a shift to the all-IP world for businesses.
Whether by choice or by necessity, it's no secret that Microsoft Teams has taken the world by storm and has become a vital platform in today's working world.
Do you remember the time when resellers would simply sell a telephone system, bolt on a maintenance plan, pop the deal on a lease and react to any requests from the ens user? Customer service was limited to occasional phone calls to check-in.
Panic has ensued across the world as covid-19 continues to spread. It has resulted in organisations isolating staff, separating teams, and moving people to different locations in order to ensure business continuity.
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