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With the ISDN/PSTN switch-off on the horizon, many businesses are looking towards new technologies in order to support them as the switch-off progresses. Hosted Voice is the perfect solution to provide innovative, flexible and scalable voice services.

About Reuse Network Reuse matters. The message of reuse for social and environmental benefit is being heard.

Microsoft Teams latest feature roll out helps you quickly get up to date when you've joined a meeting late.

Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.

About Pure Leasing Pure Leasing are an independent Vehicle Contract Hire & Leasing company based in the West Midlands.

About TW Metals TW Metals is a leading global supplier of Specialty Metals. They stock and process Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminium, nickel, titanium and carbon alloy.

Can AI truly benefit CX? The year 2020 brought about many things, the major one being COVID-19. It was also the year of facemasks, social distancing and hand sanitiser. But there was, as we look back in hindsight, brilliant aspects to the year that will go down in history as one of the worst in decades. AI is undoubtedly a positive aspect of 2020. But despite the surge in businesses all scrambling to adopt it, keen to pave a way to their recovery out of the pandemic, many are sadly not learning lessons from the year COVID struck changing the face of businesses worldwide.

About Andrew Collinge Andrew Collinge is a family-owned hairdressing company based in the North West of England. It has five salons and is an apprentice training provider for 100 local salons

Fibre to the Premises (FTTP) is the new full fibre Internet solution that connects your premise directly to the nearest Ethernet node. This means your business can benefit from speeds up to 1Gb, with fast installation, market-leading SLAs and a much more reliable connection.