So what exactly is SoGEA? SoGEA is a term you're probably seeing more and more, and with the PSTN switch off on the horizon it's time to find out about it.
You'll have no doubt been aware of the impending PSTN switch off for a good couple of years by now. In fact, it's now less than five years before the switch off is completed.
Highly anticipated PowerBI reporting for TeamsLink is now live Empower your customers to make informed, confident business decisions by putting data-driven insights into their hands.
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.
COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.
Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?
Teams guest access well be "on" by default from February 8th. We want to make everyone aware of an upcoming change to the default setting for Guests in Microsoft Teams
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!
Feature rollouts explained. As new features are released, why do some of us see them before or after our colleagues? We're hearing this question a lot “I am running the same version as my coworker, but they have a feature I don’t.
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